Support

Something wrong, or a question? Write to us at help@sayfa.app. Tell us your device model and iOS or Android version with the problem, and we can help faster.

Do I need an account?

No. You can use Depo without signing in; then all your data stays on this device. Tap Sign In or Create Account at the top of More, then Create Account, and enter your name, email address and password to sync your stock with your other devices and your staff. We send a 6-digit code to your address to verify it.

How do I export my data?

More → Export Data (CSV). Your items, stock and movements come out as CSV files, free on every plan. Share them and keep them somewhere safe. With Depo Pro, More → Export also gives you movements for a date range and a PDF stock report.

I reinstalled the app. How do I get my data back?

In More → Sign In or Create Account, tap Sign In and use your email address and password, or choose Sign In with Passkey if you linked one. Deleting the app does not delete the account. Your workspace’s records come back from the server. Item photos are not synced, so they do not come back.

If you used Depo without an account, the data was only on that device and was deleted with the app; there is no way to bring it back. If you work without an account, export a CSV now and then.

If Depo Pro does not show as active, tap More → Depo Pro → Restore Purchases.

How do I link a passkey?

More → My Account → Passkeys → Add Passkey. Add one on another device, in another password manager or on a security key. A linked passkey signs in to your account too, next to your email and password; on the sign-in screen it is the Sign In with Passkey button.

I forgot my password

On the sign-in screen, tap Forgot Password? and enter your email address. We send a 6-digit code that is valid for 10 minutes; enter it and choose a new password (at least 8 characters). Every device signed in to your account is signed out, and we email you a notice. You can change it any time in More → My Account → Email and Password → Change Password.

I had a passkey-only account

If you created your account before email and password sign-in, your passkey keeps working and your data stays. Depo shows Add Your Email and Password the next time you sign in; you confirm the address with a 6-digit code.

How do I sign in on a device without typing my password?

With a QR code. On the new phone or tablet, choose More → Sign In or Create Account → Use a QR Code → Show a Code; on a phone where you are already signed in, go to More → My Account → Sign In Another Device, scan it and approve with Face ID, your fingerprint or the device’s screen lock. The new device needs no password or passkey, which suits a shared tablet on the shop floor. Each worker signs in with their own account and signs out when done. Sign Out also offers Sign Out and Remove Data; on devices signed in with a QR code it comes first, so the next person on the tablet can’t see the workspace’s data.

How do I invite my staff?

In More, in the section named after your workspace, open Team and tap + to make a QR code. With One Person the code works once; with Several People one code takes up to 100 people for 7 days, enough for a whole shift. Each worker scans it with their own phone’s camera. If an invite was shared too widely, revoke it in Team under Open Invites; people who already joined with it stay.

How do I set up a shared tablet on the shop floor?

Shared device mode comes with the next version of Depo. On the tablet, choose More → Sign In or Create Account → Set Up as Shared Device; the tablet shows a QR code. The owner scans it with their own phone, types a Device Name and taps Add Shared Device. Then, in Team → People on Shared Devices, the owner adds each worker with a name and a 4⁠–⁠6 digit PIN, or taps Generate PIN, and can use Print Badge to give them a badge with a QR code.

On the tablet’s “Who’s working?” screen, a worker picks their name or taps Scan Badge, then enters their PIN. When they are done they tap Lock; the tablet also locks itself after a few idle minutes. Choose that time (2, 5 or 10 min) on each tablet in More → This Device → Auto-Lock. Every stock movement and count shows who did it. Only an owner can remove a tablet, from Workspace → Shared Devices on their own phone; a removed tablet erases its data.

I got a new phone, or lost my phone

Install Depo on the new phone and sign in with your email address and password. A passkey saved in iCloud Keychain or Google Password Manager also comes to a new phone signed in to the same Apple or Google Account, and signs in to your account if you linked it. If you lose a device, sign in from another one. In More → My Account, sign the lost device out in the “Signed-In Devices” list and remove its passkey under “Passkeys”; removing a passkey also signs out the sessions started with it. If you think someone else knows your password, use Change Password in More → My Account → Email and Password; the other devices are signed out.

If you forget your password, reset it with the code we send to your email address. It is a good idea to give your workspace a second owner too: in Team, tap a member and choose Make Owner.

How do I manage or cancel my subscription?

On your iPhone, open Settings, tap your name at the top, then Subscriptions → Depo. In the app, More → Depo Pro → Manage Subscription takes you to the same place. A cancellation takes effect at the end of the period you paid for; Depo Pro stays on until then. Deleting Depo or your account does not cancel the subscription. On Android, open Google Play, then Payments & subscriptions.

How do I delete my account?

More → My Account → Delete Account. What gets deleted, and what to do if you can’t open the app, is on Delete your account.

Privacy and terms

Where your data is kept is in the Privacy Policy; the rules for the subscription and for using Depo are in the Terms of Use.